At Amber Home Carers we are supported by a team of office staff and handpicked private carers who work tirelessly to provide tailored support for individuals in the comfort of their own home. Our office staff is led by a registered manager who ensures our activity runs smoothly and makes sure our entire infrastructure is robust and connected; ensuring the right carer is with your loved one at the arranged time. Our registered manager is assisted by a team of experienced and efficient deputy managers, coordinators and office administrators who work in harmony to ensure our organisation runs seamlessly and that each aspect of our team is connected and in constant touch.
We are also immensely proud of our carers who, day or night, work tirelessly to support those in the community. Helping ease the burden of families, enabling those suffering to feel more empowered and less lonely; they are the core of our business and we work to make sure each and every one of our recruits is committed to the values of Amber Home Carers.
Jacqueline Esin- Registered manager
After my project 2000 specialising in Mental health nursing, I went on to further my studies by doing a BSc in substance use and misuse with a special focus on effect of drugs on the age group 17-24years. I have a passion on illnesses which are caused by changes in lifestyles such as drug induced illnesses or post traumatic stress as we age.
After working on the wards and community under NHS and social services, I saw the need of person-centred care for those who want to be cared for in the comfort of their homes. The growing need of care in our community make the care delivery very interesting as I get to meet different people. Every home setting had its own setting and that’s when personalised care comes in.
I enjoy people and as I speak to our elderly I have learnt a lot about them, and in turn this has helped me understand them and how they have lived well.
Being a mother, wife and part of a great team, makes my job more rewarding because I get to understand different situations. I enjoy my work despite the great challenges which come with managing people from different backgrounds and personalities. I also appreciate the job we do when our clients are satisfied with our input.
Jaspreet Kaur – Care manager
I joined Amber Home Carers in 2013 as a carer doing 10 hours a week. While I was a carer on the field an opportunity to join the office, team came. I did my NVQ and currently doing my Management level 4.
I enjoy my work, having studied for a BSc in English while still in India, I have learnt a lot about caring in England and the value of good personal relationships within the team and clients.
I love my work, and outside work I am a mum of a daughter, and a wife. I enjoy cooking, family life and my best moment this year was when I participated in Race for Life. I loved this and aim to do more of this
Angela Owoo – Care coordinator
I joined Amber Home Carers as a night carer looking after End of life packages.
I took that big step to join the office staff when the opportunity came to be in the office.
To be honest, it was scary at first being on the frontline. Coordinating is challenging because you are the lifeline linking carers with the clients. The greatest challenge is matching clients with the right carers.
I am currently doing my NVQ in health and social care. I want to broaden my horizon with special focus on management.
When I am not at work I am a mother of twin boys who keep me busy. I love meeting people, going to church and going out with my friends. I have cared for my grandmother, from whom I have learnt a lot about living with someone with dementia.
Dee Augustin – Care coordinator
I joined Amber Home Carers End of 2017. Having taken time off work to look after my girls. There has definitely been a change in the care industry. Clients have more say into their care. I have loved working with this client group for over 28 years and this is what I feel I have learned and would like others to learn You can make a big difference to people’s lives for people with high levels of care needed, our support is invaluable. With proper, attentive and respectful care, you can ensure that they retain their dignity and independence during the latter stages of life. It is highly rewarding.
The clients appreciate what you do for them Your visit or time could be the highlight of the client’s day. Most of the clients look forward to their chat with their care staff and your friendly presence could mean the difference between a tough day and a good day. It gives you some idea what life will be like later for yourself
Working with the clients gives you a valuable insight into the ageing process and what’s to come, giving you an opportunity to think about what matters most to you in life and how you will look after yourself as well as them. All of us can learn from them Most of the clients have lived full and interesting lives. Not only do you learn from their experiences while you are with them, you can learn from their stories. Most have a wealth of knowledge to share learn from them.
It’s fun for you & them some of the stories and jokes you hear from the clients can keep you laughing for hours and the greatest thing is that they are there to have a good time with you too. Make you time with them highly enjoyable too. My hobbies are my 2 daughters, 2 grandchildren, friends, my dog & acting
Toyah Anderson- Field supervisor
I joined Amber Home Carers about 4 and half years ago, working as an hourly carer providing care to a lovely French lady who required palliative care. I became intrigued by the palliative process delivered at different stages of the care. Learning the basics, such as double up care, pressure relief and mouth care made me want to learn more.
After 3 and half years as a career, I was eventually given the opportunity to assist in the office. Having seen and experienced the challenges of being a carer, it gave me a better insight into what comes with coordinating the office and the field. Having taken up the opportunity to become a field coordinator- I found it highly interesting My current position as Field Supervisor is helping me to learn more, auditing is teaching me a lot about providing a high quality of service, as I take pleasure when issues are resolved. My background is originally in the arena of Therapeutic counselling and I have varied knowledge surrounding mental health. This has helped me to have a greater understanding of the dynamics within Domiciliary care, especially those with dementia. Outside of work I love, reading, visiting exhibitions, travelling, spending quality time with my daughter, family and friends
Sevim Yilmaz-Frazer – Administrator
I have been with Amber for 6 years. My intention was to briefly work as a carer then move on to journalism but I fell in love with care
Having started as a carer. I worked my way up to business administrator. The most challenging task I had while I was a carer was changing pads for male clients. For other carers it was something they got over on the first day. I struggled because of my personality.
I eventually got into the office and worked my way from being a coordinator to administrator. In this department I enjoy lone working and dealing with finance. I am currently studying accounting level 4.
When I am not at work I enjoy long walk with my husband in the country, I do a lot of gardening and read a lot